Manage My Membership
Suspend My Membership
Heading on holidays or looking to just take a break, suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.
Suspension conditions: All memberships can be placed on suspension for $5 per week for a minimum 1 week and maximum 6 weeks per year. At least 3 days notice is required..
Cancel My Membership
We are sorry to see you are looking to cancel your direct debit membership with us. We have removed the hurdles to cancelling your membership, simply complete the Cancellation Request Form below.
Cancellation conditions: A 30 days notice period is required on all memberships.You will continue to have access to the venue until your 30 days have ended.
Validate My Concession Membership
If you hold a concession rate membership, you will need to present your valid government issued concession card to our reception team or upload to your account via our Active World app. See below for app instructions.
In Australia, valid government concession cards include the Pensioner Concession Card (PCC), the Commonwealth Seniors Health Card (CSHC), and various Department of Veterans Affairs (DVA) cards.
